Urgent medical care - 999
If you or someone you know have seriously harmed yourself/themself or are in danger of your life, please call 999
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If you are thinking of harming yourself, please see below for other helplines and services that can help you in both short term and long term circumstances, see the descriptions to find the service that is best for you.
Where to find help at RHUL:
Counselling -
They normally reply within a few hours during working hours. They are open 9am-4pm. Counselling are a free and confidential service provided by the university and are separate to the NHS. They deal with every possible issue from mild stress, homesickness to serious issues such as sexual abuse. They can also refer you to more specialist services if they feel it is needed.
01784 443128 or email counselling@royalholloway.ac.uk.
Disability and Dyslexia Services (DDS)
Contact DDS to seek support with your studies in relation to any disability including mental health. They have a dedicated mental health advisor you can talk to about support you can access for your condition.
disability-dyslexia@royalholloway.ac.uk
Health Centre – register with the health centre to get medical help from a GP. NB: for those living off campus, there are surgeries in the Egham and Englefield Green areas as well.
Wellbeing: speak to the wellbeing team for any concerns regarding yourself or others. This team can help you with drinking, drugs or mental health problems. They can also help you figure out which services are best for you.
London Nightline
Confidential listening, support and practical information service for students in London and Open University. All helpline volunteers are students themselves, who have undergone extensive training and who understand that university life isn’t always plain sailing. Support can also be provided via email, instant messaging (via pop up on website) and Skype.
Helpline: 0207 631 0101 / Text 07717 989 900
Email: listening@nightline.org.uk
Skype Phone: londonnightline
Mind
Provides information and support about a range of mental health issues.
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0300 123 3393
info@mind.org.uk
Text: 86463
Samaritans
Helpline offering emotional support and a listening ear 24 hours a day for people experiencing feelings of distress or despair, including those which could lead to suicide. Provides face to face and outreach services.
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Helpline: 116 123
Email: jo@samaritans.org
Papyrus
Support young people at risk of suicide.
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Helpline: 0800 068 41 41 / Text 07786 209697
Email: pat@papyrus-uk.org
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Monday to Friday 10am-10pm
Weekends 2pm–10pm
Bank Holidays 2pm–5pm
YoungMinds
Confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25.
If you need urgent help text YM to 85258
Open 24/7.
Crisis Line - Surrey
An NHS provision, crisis line can provide urgent care from trained professionals and direct you to a suitable healthcare provider. Can also put you in direct contact with the home treatment team.
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0300 456 83 42
Or call 111 for non-urgent medical care
Open 24/7
CALM - Campaign Against Living Miserably
Specifically, to support men dealing with depression, available 5pm-12am every day. Visit their website for more information, as well as an online chat service. https://www.thecalmzone.net/help/webchat/
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0800 58 58 58
SANEline
SANEline is a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. They are open every day of the year from 4.30pm to 10.30pm.
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0300 304 7000
LQBTQA+ Specific helplines
Switchboard –
Confidential help for people who self-identify as LGBTQ+. Available 10am-10pm daily. Visit the website for an online chat service. https://switchboard.lgbt/. You can also email; chris@switchboard.lgbt.
0300 330 0630
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Galop -
LGBTQA+ domestic abuse helpline (the number above is for the London area, see their website for the national helpline). They provide support for sexual and domestic violence and hate crimes. They have a dedicated Trans Advocacy & Community Development Service which can offer confidential advice and support by telephone, email or face-to-face. https://www.galop.org.uk/
020 7704 2040
Other
Visit the link below to find a comprehensive compendium of all national helplines for every topic
https://helplines.org/helplines/